Frequently Asked Questions
How long it takes to deliver the files?
How can I pay for downloads?
You can pay any download with Paypal, in case you do not have any Paypal account, you can automatically pay with any credit card. We have also added the Bank Transfer payment method. We always advise to pay with Paypal, since the bank transfer takes days to arrive and until it is not verified their downloads are not activated, in addition Paypal includes a purchase insurance, so you will always receive your files or you will get the full refund.
Is this low price posible?
We know that many customers are doubt about the quality of our databases because of our extremely low pricing policy. It’s our downloads philosophy for everyone; Formerly only a few entrepreneurs could afford to have quality business listings, we know that the secret of any company’s success is its database, which is why we prefer to earn a lot less but to reach the world. We even have special offers for students. We believe that the data must be open, so we only charge what is necessary to maintain the system.
I want to call them by phone, but I can not find the number.
Having several people to handle phone calls is extremely expensive and that would go against our low pricing policy.
We have often calibrated this change and came to the following conclusion; By maintaining a 24 hour telephone line our business listings would increase their price by more than 150%. But not because of it we do not take care of our customers, we always have three people in charge of answering all your doubts via our customer service form. We have spent a lot on a program of control and customer satisfaction with which we managed to solve 99.9% of the doubts without added cost.
I think there was a mistake in my order.
During record updates it is normal for the system to be wrong and to submit a different database. Do not panic: In these cases an alarm is automatically triggered and your database will be delivered manually in less than 24 hours. All customers receive their orders.
How many contacts have my UK Business database?
All products include the exact number of registrations, less promotional packs, that is due to the very high number of records that includes, the system itself is unable to count them, as they far exceed the 1,500,000.
We can assure you that we are the company that includes the highest number of business records at the best price.
Sometimes I see the data wrong in my program.
0.02% of our databases are not supplied in Excel format, they are in csv format, any program that handles databases can handle them, but using the import option. We have a very fast mini tutorial to do it. Anyway we will always try to deliver them manually in the format you want if you contact us
Where can I download my invoices?
You have access to all your invoices from the panel “my downloads”, In them you can see our CIF, VAT (all our prices include VAT) and the data of your company. Due to technical issues, their ciphers do not appear; however, all invoices are legal. We pay absolutely all taxes.
My download has expired.
We have included that protection measure due to the abuse of some customers, their download will be available for 2 months, after that time will expire. In very special cases our customer service will be able to solve the problem.
Are there additional costs?
There are no additional costs. The Paypal’s commision is included in the price of UK Business Databases.
Our UK Business Databases is very intuitive, but If you have any problem do not hesitate to write us
What about Refunds?
If you can not download the database, UK Business Databases have the Paypal quality seal so you will not find any problem.
Can I change Plans or cancel at any time?
Yes, UK Business Databases do not have any plans, from the moment you pay, you can download your database.